Word List
Laundry洗衣
Mini-bar/Refrigerator冰箱
Ice冰塊
Cocacola可樂(lè)
Mineral water礦泉水
Cigarette香煙
Sugar方糖
Cold water涼開水
Hanger衣架
Electric Kettle電水壺
Glass水杯
Cup瓷茶杯
Telephone Book電話本
Hair Drier電熱吹風(fēng)機(jī)
Washed水洗
Damage毀壞，損壞
Compensate賠償，補(bǔ)償
Dry Cleaned干洗
Pressed/Iron熨燙
Slipper拖鞋
Soap香皂
Newspaper報(bào)紙
Toilet Paper衛(wèi)生紙
Towel毛巾
Bath Towel浴巾
Floor Towel地巾
Small Towel方巾
Tea茶葉
Beverage飲料
Telephone電話
TV controller遙控器
ID=Identification身份證
Bothroom衛(wèi)生間
Shower沐浴
Coffce咖啡
Phrase
Good morning/afternoon/evening
早上好/下午/晚上
Have a nice day.(time trip)
祝您過(guò)得愉快
I'm sorry.很抱歉
Excuse me對(duì)不起
That's all right沒關(guān)系
Please follow me請(qǐng)跟我來(lái)
Thank you 謝謝
Just a moment請(qǐng)稍等
Right away 馬上
Turn-down service夜床服務(wù)
Dry towel干毛巾
Make bed整理床鋪
Room number房號(hào)
Quick service特快洗衣
I'm not really sure. 我不能肯定
I'm sorry to trouble you.對(duì)不起，麻煩您了
Useful Expressions
1.Housekeeping, May I come in?
客房服務(wù)員，可以進(jìn)來(lái)嗎？
2.Do you need bellman?
您需要行李員嗎？
3.May I clean the room now?
現(xiàn)在我可以打掃房間嗎？
4.What's your room number, please?
請(qǐng)問(wèn)您的房號(hào)？
5.Could you bring me some more towels,plesae?
你能不能再給我拿幾條毛巾來(lái)嗎？
6.The air conditioner doesn't work.
空調(diào)機(jī)壞了。
7.Would you please give me some envelopse and writing paper?
請(qǐng)給我一些信紙信封，好嗎？
8.I'll bring them to your room at once.
我馬上給您送來(lái)。
9.Internet access press 8 and 163.
上網(wǎng)號(hào)碼先撥8，再加163。
10.There's something wrong with the toilet.
抽水馬桶出毛病了。
11.Have you checked your room?
您檢查過(guò)您的房間嗎？
12.I'll show you the way myself.
我親自帶您去。
13.Have you got any laundry?
您需要洗衣服務(wù)嗎？
總臺(tái)收銀的：
Useful Expressions
1、Would you like to check out?
2、Sorry to have kept you waiting, This is your bill please.
3、Can I have your name and room number please?
4、What kind of credit cards have you god?
5、As a hotel policy, We accept the following cried cards.
6、Do you need receipt or bill?
7、Just a moment please. I’ll write out receipt for you.
8、I’ll send a bellmen up to get your luggage.
9、How would you like to pay in cash or by credit card?
10、This is your bill, please check it and sign here.
11、Here is your change and receipt.
12、May I have a print of your card, please?
13、Did you take anything from the mini-bar this morning?
14、Have you used any hotel services since breakfast?
15、Today’s exchange rate is 8.19 yuan RMB for one us doller.
16、What kind of currency do you want to change.
17、How much would you like to change.
18、The rates of exchange are on the board there.
19、The rate of your room, will be paid by your host.
20、Very sorry, As hotel policy , If you want to extend your stay in our hotel, you’ll have pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, you’ll have to pay the full day rate.
Conversation
A
Cashier: Good morning. sir. May I help you?
Guest: My name is Mr Bell and I was in room 1111. I’d like to check out. Can I have my bill now?
C: Certainly. Mr Bell, please wait a moment……Thank you. Did you have breakfast this morning at the hotel or have you used any hotel services since breakfast?
G: Yes, but I paid cash for is also I haven’t used any services.
C: Fine. The total including sevice charge for two days is 844 yuan. Please check it.
G: OK.
C: Thank you, sir. Would you like to pay in cash or by credit card?
G: Credit card. Here you are!
C: Thank you. Could you sign here, please?
G: Fine.
C: Thank you for your coming. Please drop in again. Good-bye.
B
Cashier: Good morning. May I help you?
Guest: I’m Mr peters in room 806. I’m checking out today. But my flight doesn’t leave at until 4:30 p.m and I don’t want to wait around at the airport all day. Could I keep the room this afternoon?
C: Certainly, but as the hotel policy. The check out time is 12:00 at noon. You’ll have to pay half of the rate more. If you leave after12:00.
G: Never mind, then. Can I just leave my luggage somewhere until 4:00 p.m?
C: Certainly, sir. If you speak to the bellman, he’ll take care of it.
G: Thank you.
C: It’s my pleasure.
行李員崗位英語(yǔ)口語(yǔ)
Useful Expressions
1、Excuse me. Which one is your bag?
2、Is this bag yours?
3、I’ve come for your luggage.
4、I hope you will dropin again!
5、This is your claim tag.
6、May I help you with your luggage?
7、What else can I do for you?
8、Gould you sigh here?
9、Breakfast is on the first floor, from 7:00am to 9:00am.
10、Is your luggage will be here shortly?
11、How long will you leave the luggage here?
12、Let me take it please!
13、May I have your tag, please?
14、What’s your room number?
15、 Toilet is turn left.
16、How many pieces (of luggage ) do you have.
17、In our hotel we don’t accept tips. Thank you all the same.
18、I hope you will enjoy you’re stay.
19、Have a nice trip.
20、Are these your luggage.
Conversation
A
Bellman: Good afternoon. Madam. Welcome to our hotel.
Guest: Good afternoon.
B: May I help you with your luggage, madam?
G: Yes, please!
B: Please Just a moment, I’ll get a luggage cart. madam…….Thank you for waiting. I’ll show you to the front desk. This way, please.
G: Thank you!
B: You’re welcome.
B
Bellman: Madam. May I have your room card, please?
Guest: Yes. Here you are.
B: Thank you. your room is on the 10th floor. This way please……(take a elevator ).Your room is here, after you (go into the room).
G: Thank you very much.
B: Not at all. Where would you like me to put your luggage.
G: Anywhere. If you like.
B: Please check it. Is it the right number of your luggage?
G: Oh, Yes, It’s very correct. There’s something for you.
B: It’s very kind of you. But we can’t accept tips. Thank you all the same. Please enjoy your stay, Good-bye.
G: Good-bye.
酒店商務(wù)中心英語(yǔ)口語(yǔ)：
Useful Expressions
1、I want to send a fax.
2、I’ll send this fax at once.
3、Sorry, sir. The line is busy.
4、I tried a lot of time, but it’s also busy.
5、It’s my mistake.
6、I’m sorry to bring you so much trouble.
7、All done, sir. Here you are.
8、Let me count, it’s 15.5 yuan in all.
9、Could you tell me how do you count this amount.
10、The regulation of charge in business center is on this board.
11、May I use the Internet.
12、Let me dial-up. Please sit down and you can use it already.
13、Can I typed of my E-mail.
14、How many copies do you need?
15、I’d like to copy this two pieces of paper, what’s the cost?
16、The Internet charge in 30 minutes is 10 yuan.
17、The copy each piece of paper for A4 size is 1yuan.
18、To enlarge or lessen one piece of paper costs as much as two pieces of paper.
19、To copy the paper’s both sides costs as much as two pieces of paper.
20、I’ll call the airline to see if there are tickets for you.
Conversation
A
Send a fax
Clerk: Good morning. sir. Can I help you?.
Guest: Good morning. I want to send a fax.
C: Where to, sir?
G: To Japan, here is the fax number, it’s (81)
G: OK, Thank you.
C: Sorry, sir. The line is busy. I tried it again at a lot of time, but it’s also busy, is your fax number correct.
G: Let me see, oh, it’s my mistake. The right number is(813)3155769. I’m sorry to bring you so much trouble.
C: It doesn’t matter. All done, sir. Here you are.
G: How much does this two page cost?
C: Let me count, it’s 15.5 yuan in all. How would you like to make the payment, sir?
G: I’d like to pay in cash, but could you tell me how do you count this amount.
C: The regulation of charge in business center is on this board.
G: Let me see, I know. Here is the money.
C: Here is your change.
G: Thank you very much. Good bye.
C: My pleasure. Good bye.
B
Use internet type and copy
Clerk: Good afternoon, sir, Can I help you?
Guest: Good afternoon. May I use the Internet.
C: Certainly,sir. Let me dial-up. Please sit down and you can use it already.
G: Thank you. Can I typed of my E-mail.
C:Sure.
G: I’d like to copy this two pieces of paper.
C: OK. How many copies do you need?
G: One each.
C: All right. Just a moment, please, sir. Here you are.
G: Thank you. How much does it cost?
C: The internet charge in 30 minutes is 10 yuan, the type each piece of paper is 10 yuan, and the copy each piece of paper for A4 size is 1 yuan,so the total is 21 yuan in all. How will you be paying the bill, sir?
G: I’d like to pay in my room bill now.
C: Certainly. Could you sign here, sir?
G: OK. Thank you very much. Good bye.
C: My pleasure. Bye.
酒店總機(jī)英語(yǔ)口
Useful Expressions
1、Sorry, he has moved to another roo.
2、Please press “8“ first and when you hear the dial tone, press the number you want.
3、Sorry, I can’t hear you. Could you please speak a little louder?
4、Sorry, I can’t follow you. Could you speak slowly?
5、Sorry, there is a trunk call for you, please hang up your receiver.
6、There is a cross line, please dial again.
7、The line is busy, please call again after a while.
8、I’ll transfer your call to Information desk, you should check the room number first.
9、May I read back the message to see if it’s correct, please?
10、Just wait a moment and I’ll connect you.
11、Would you please tell me the spelling of your name?
12、They aren’t answering.
13、I’m sorry, there’s no reply from the room 1111.
14、Under the 10th floors, please press “0“ first and the room number.
15、May I know your room number, please?
16、If you have any questions, please call me.
17、Will you please think it over once more?
18、Don’t worry. I’ll wake-up you on time tomorrow morning.
19、Sorry, the receiver in his room is not on the right place.
20、Would you like to leave a message?
Conversation
A
Operator: Yuhuan Grand Hotel. May I help you?
Guest: Yes. May I speak to Mr John? His room number is 1111.
O: I’ll put you through, madam……sorry,there is no answer. May be he is out. would you like to leave him a message or to call it again?
G: Could you try again?
O: Certainly, madam. Just a moment, please……Thank you for waiting. I’m afraid there is still no reply.
G: I see. I’d like to leave a message. Can you help me?
O: Certainly, madam. Go ahead, please.
G: Yes. My name is Herry. I have an appointment with Mr John this afternoon. But I can’t to there at that time. Please tell Mr John to wait for me in his room at 9:30 tomorrow morning.
O: Your name is Herry and tell Mr John to wait for you in his room at 9:30tomorrow morning. Am I right?
G: Yes, that’s right. Thank you! Good-bye!
O: You’re welcome. Good-bye!
B
Operator: Operator. May I help you?
Guest: Yes. Can you tell me how to make the IDD call?
O: Certainly, sir. Please press “8“ first and then the country code and area code, then the number you want.
G: I see. And how to make the room-to-room call?
O: For calls room-to-room. up the 10th floors, please press “0“ first and then the room number, abore the 10th floors, you could direct dail the room number, there must be four digits in the final number.
G: I see. Thank you! Could you give me a wake-up call tomorrow morning?
O:Certainly, sir. At what time?
G: What’s the Breakfast time?
O: Oh, it’s 7:00-9:
G: OK, please call me at 7:
O: OK, room 1111, call at 7:
G: Yes. Thank you. Good-bye!
O: Not at all. Good-bye!
酒店總機(jī)英語(yǔ)口語(yǔ)
Useful Expressions
1、Sorry, he has moved to another roo.
2、Please press “8“ first and when you hear the dial tone, press the number you want.
3、Sorry, I can’t hear you. Could you please speak a little louder?
4、Sorry, I can’t follow you. Could you speak slowly?
5、Sorry, there is a trunk call for you, please hang up your receiver.
6、There is a cross line, please dial again.
7、The line is busy, please call again after a while.
8、I’ll transfer your call to Information desk, you should check the room number first.
9、May I read back the message to see if it’s correct, please?
10、Just wait a moment and I’ll connect you.
11、Would you please tell me the spelling of your name?
12、They aren’t answering.
13、I’m sorry, there’s no reply from the room 1111.
14、Under the 10th floors, please press “0“ first and the room number.
15、May I know your room number, please?
16、If you have any questions, please call me.
17、Will you please think it over once more?
18、Don’t worry. I’ll wake-up you on time tomorrow morning.
19、Sorry, the receiver in his room is not on the right place.
20、Would you like to leave a message?
Conversation
A
Operator: Yuhuan Grand Hotel. May I help you?
Guest: Yes. May I speak to Mr John? His room number is 1111.
O: I’ll put you through, madam……sorry,there is no answer. May be he is out. would you like to leave him a message or to call it again?
G: Could you try again?
O: Certainly, madam. Just a moment, please……Thank you for waiting. I’m afraid there is still no reply.
G: I see. I’d like to leave a message. Can you help me?
O: Certainly, madam. Go ahead, please.
G: Yes. My name is Herry. I have an appointment with Mr John this afternoon. But I can’t to there at that time. Please tell Mr John to wait for me in his room at 9:30 tomorrow morning.
O: Your name is Herry and tell Mr John to wait for you in his room at 9:30tomorrow morning. Am I right?
G: Yes, that’s right. Thank you! Good-bye!
O: You’re welcome. Good-bye!
B
Operator: Operator. May I help you?
Guest: Yes. Can you tell me how to make the IDD call?
O: Certainly, sir. Please press “8“ first and then the country code and area code, then the number you want.
G: I see. And how to make the room-to-room call?
O: For calls room-to-room. up the 10th floors, please press “0“ first and then the room number, abore the 10th floors, you could direct dail the room number, there must be four digits in the final number.
G: I see. Thank you! Could you give me a wake-up call tomorrow morning?
O:Certainly, sir. At what time?
G: What’s the Breakfast time?
O: Oh, it’s 7:00-9:00 a.m at the banquet hall on the ground floor.
G: OK, please call me at 7:30 a.m.
O: OK, room 1111, call at 7:30 a.m. Am I correct?
G: Yes. Thank you. Good-bye!
O: Not at all. Good-bye!
西餐廳英語(yǔ)口語(yǔ)
一、沙司Sauce
?、爬渖乘竞屠湔{(diào)味品：
?、亳R乃司沙司Mayonnaise Sauce
?、谇u汁Thousand Islands Dressing
③醋油汁Oil Vinegar
?、芙婺┥乘綧ustard Sauce
?、莘ㄊ街璅rench Dressing
?、弈汤抑瑿heese Dressing
⑵熱沙司：
?、俨祭噬乘綛rown Sauce
?、谔O果沙司Apple Sauce
?、劭о乘綜urry Sauce
?、苣逃蜕乘綜ream Sauce
?、莘焉乘綯omato Sauce
?、撄S油沙司Butter Sauce
二、菜肴生熟程度
?、乓怀墒霷are-R
?、迫墒霱edium Rare-MR
?、俏宄墒霱edium-M
?、劝顺墒霱edium well-MW
?、扇霿ell-down W
三、早餐
1、大陸式早餐Continental Breakfast
2、美式早餐American Breakfast
?、殴悾撼戎?Orange Juice
菠蘿汁 Pineapple Juice
番茄汁Tomato Juice
檸檬汁Lemon Juice
西柚汁Grape fruit Juice
⑵谷物類食品：燕麥片Oatmeal
玉米片Cornflakes
糖 漿Syrup
蜂 蜜Honey
?、堑邦悾孩偌?蛋Fried Egg
單面煎Sunny-side up
雙面煎Over Easy
雙面煎老蛋Over Hard
②煮蛋Boiled Egg
嫩2-3 老5-7
③炒蛋Scrambled Egg
④水波蛋Poached Egg
⑤蛋卷Omelet
清蛋卷Plain omelet
洋蔥蛋卷Onion omelet
番茄蛋卷Tomato omelet
火腿蛋卷Ham omelet
⑷肉類：火腿Ham
香腸Sausage
煙肉Bacon
?、擅姘嚎久姘黅oast
面包卷Roll
半角包Croissant
黃 油Butter
果 醬Jam
蘋果醬Apple Jam
橘子醬Marmalade Jam
?、曙嬃项悾嚎Х?coffee
紅茶Black Tea
牛奶Milk
椰子Coco
正 餐
1、頭盆 Appetizers
Starters
Hord’euvres
2、湯Soups
3、色拉Salads
4、主菜Main Courses
5、甜點(diǎn)Desserts
?、倌汤褻heese
?、谔鹌稴weets
蛋糕Cake
布丁Pudding
比薩Pizza
煎餅Pancake
冰淇淋Ice cream
烹調(diào)方法
1、煎Fried
2、炸deep-fried
3、炒Saute
4、煮Boil
5、燜Braise
6、燴Stew
7、烤Roast
8、焗Bake
9、鐵扒Grill
10、串燒Broil
酒店早餐英語(yǔ)口語(yǔ)
水果: 西瓜 Water melon 調(diào)料: 方糖 Sugar
西紅柿 Tomato 鹽 Salt
香蕉 Banana 醬油 Soy sauce
梨 Pear 果醬 Jam
橙 Orange 椒鹽 Pepper
葡萄 Grape 醋 Vinegar
點(diǎn)心: 蛋糕 Cake 黃油 Butter
煎餃 Fried dumpling 雙面煎蛋 Fried over
油條 Deep-fried dough sticks 單面煎蛋 Sunny side up
肉包 Steamed stuffed buns 咸鴨蛋 Salt duck’s egg
夾餡面包 Bread sandwich 1.Welcome to our restaurant.
歡迎到我們餐廳來(lái)。
烤面包 Toast
2.Have a good time!
炒飯 Fried rice
祝您用餐愉快！
炒面 Fried Noodles 3.You are welcome.
不用謝。
稀飯 Rice grud
4.I’m sorry, It’s my fault.
飲料: 牛奶 Milk
很抱歉，那是我的錯(cuò)。
豆?jié){ Saybean milk 5.Where is the washroom?
橙汁 Orange juice 衛(wèi)生間在哪兒？
6.This way, please.
咖啡 Coffee
請(qǐng)這邊走。
黑咖 Blak coffee 7.I’m afraid, You should pay it extra.
對(duì)不起，恐怕這個(gè)要額外付費(fèi)。
奶咖 White coffee
8.The coffee is free for you.
紅茶 Red tea 這咖啡是為您免費(fèi)提供的。
9.How wold you like to pay in cash or by credit card?
綠茶
Green tea
您如何付款，刷卡還是現(xiàn)金？
10. This is your bill, Please check it and sign here.
這是您的帳單，請(qǐng)核查并簽字。
酒店中餐英語(yǔ)口語(yǔ) 中餐英漢對(duì)照表
方 式 食品名稱 蔬菜名稱
fried煎 Lobster龍蝦 cueumber黃瓜
saute炒 crab蟹 spinach菠菜
Boil煮 oyster牡蠣 tomato蕃茄
stew燴 shrimpy蝦 patato馬鈴薯
roast烤 pork / meat肉 vegetable蔬菜
grill鐵扒 mutton 羊肉 shoots筍
Broil串燒 lamb羔肉 aukergine茄子
steame 蒸 duck鴨 spring onion大蔥
smoked熏 chicken雞 onion洋蔥
salty咸 beef牛肉 chili辣椒
sweet甜 fish魚 mushroom香菇
sour酸 prawn大蝦 bean豆
hot 辣 croaker 黃花魚 garlic大蒜
soy 醬 rib 排骨 主 食Bamboo
bitter苦 hoof蹄 rice 米飯
pepper salt 椒鹽 eels鱔 noodle 面條
Beverage飲料 turtle甲魚 cake蛋糕
tea 茶 seafood海鮮 pastries糕餅
coffee 咖啡 pomfret鯧魚 Toast烤面包
beer啤酒 abalone鮑魚 croissant半角面包
Juice果汁
Mineral water 礦泉水
Sode water 汽水
?、盬elcome to our restaurant.歡迎到我們餐廳。
?、睭ow many person?幾位？
?、矵ere is the menu,May I take your order?這是菜單，可以了點(diǎn)菜嗎？
?、碬hat kind of food(drink)would you like?請(qǐng)問(wèn)你要點(diǎn)什么菜（飲料）？
⒌Would you like fruit,(soup,fish,rice)? 你想要點(diǎn)水果嗎？(湯、魚、米飯)
?、禗o you have a meal voucher? 你有餐券嗎？
⒎Please enjoy your meal.請(qǐng)你慢用。
⒏That’s all for your dishes.您的菜上齊了。
⒐This way please, to take your order. 請(qǐng)到這邊來(lái)點(diǎn)菜。
?、篐ope you drop in again.歡迎再次光臨。
酒店客房中心英語(yǔ)口語(yǔ)（客房中心）
Word List
Run褪色
Colourfast不褪色
Stain污點(diǎn)
Washed水洗
Mended縫補(bǔ)
Medicene內(nèi)服藥
Switch電開關(guān)
Phrase
Take care of 照顧
A couple of 一對(duì)
Check into調(diào)查
Out of order狀況不好
Night stand床頭木柜
Useful Expressions
1.We will come and clean your room at once.
我們馬上就來(lái)打掃您的房間。
2.I’m sorry to disturb you, sir.
對(duì)不起，先生，打擾你了。
3.How about tidying up in the bathroom?
幫您整理一下衛(wèi)生間，好嗎？
4.Dry-cleaning?
您的衣服是要干洗嗎？
5.Laundy for wash?
您的衣服要濕洗嗎？
6.Is this for pressing only?
您的衣服要熨燙嗎？
7.Can I send your laundry back in the aftermoon(evening)?
下午(晚上)把衣服送回您房間可以嗎？
8.Please sign on the laundry list.
請(qǐng)?jiān)谙匆聠紊虾灻?br> 9.Please make a extending at the front desk?
您的房間要辦續(xù)?。?br> 10.If you need massage, please dail 6969.
如果要按摩服務(wù)，請(qǐng)撥打 6969。
11.The light in my bedside lamp doesn’t work.
床頭燈的燈泡壞了。
12.There is somthing wrong with the water tap, Can you ask somebody to repair it?
水龍頭壞了，你能過(guò)來(lái)修理一下嗎？
13.The door to the private bathroom won’t lick.
我洗澡間的門鎖不上。
14.The elevator is over there?
電梯在那邊。
15.Welcome to Yuhuan Grand Hotel!
歡迎光臨玉環(huán)大酒店！
16.Could you sign on the bill,please?
請(qǐng)您在單子上簽字，好嗎？
17.Would yo pay cash,please?
請(qǐng)您付現(xiàn)金，好嗎？
酒店樓層崗位英語(yǔ)口語(yǔ)（樓層）
Word List
Laundry洗衣
Mini-bar/Refrigerator冰箱
Ice冰塊
Cocacola可樂(lè)
Mineral water礦泉水
Cigarette香煙
Sugar方糖
Cold water涼開水
Hanger衣架
Electric Kettle電水壺
Glass水杯
Cup瓷茶杯
Telephone Book電話本
Hair Drier電熱吹風(fēng)機(jī)
Washed水洗
Damage毀壞，損壞
Compensate賠償，補(bǔ)償
Dry Cleaned干洗
Pressed/Iron熨燙
Slipper拖鞋
Soap香皂
Newspaper報(bào)紙
Toilet Paper衛(wèi)生紙
Towel毛巾
Bath Towel浴巾
Floor Towel地巾
Small Towel方巾
Tea茶葉
Beverage飲料
Telephone電話
TV controller遙控器
Hanger衣架
ID=Identification身份證
Bothroom衛(wèi)生間
Shower沐浴
Coffce咖啡
Phrase
Good morning/afternoon/evening
早上好/下午/晚上
Have a nice day.(time trip)
祝您過(guò)得愉快
I’m sorry.很抱歉
Excuse me對(duì)不起
That’s all right沒關(guān)系
Please follow me請(qǐng)跟我來(lái)
Thank you 謝謝
Just a moment請(qǐng)稍等
Right away 馬上
Turn-down service夜床服務(wù)
Dry towel干毛巾
Make bed整理床鋪
Room number房號(hào)
Quick service特快洗衣
I’m not really sure.
我不能肯定
I’m sorry to trouble you.
對(duì)不起，麻煩您了
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