cited from:http://www.cnblogs.com/wei-li/archive/2012/07/24/2606152.html
郵件主題
郵件主題（subject）不需要寫自己的名字。名字是在郵件系統(tǒng)設(shè)置里設(shè)定好的，在發(fā)件時(shí)會(huì)替換顯示實(shí)際地址，所以無需在主題里再寫一遍。
[關(guān)鍵內(nèi)容是要在主題里就寫明白是否有推薦人，以及主要是什么事。很多教授只看主題。]
一個(gè)好的標(biāo)題，要能簡潔地概括郵件的目的或內(nèi)容。如果你對教授的某個(gè)研究項(xiàng)目感興趣，就可以用這個(gè)研究方向作標(biāo)題，例如"Deformation and fracture of hexagonal close-packed metals"或者"Fabrication of semiconductor through chemical vapor deposition"等等。然后在郵件的正文里，可以談?wù)勀銓@個(gè)方向如何感興趣，你有什么相關(guān)的學(xué)術(shù)背景，還有你對這個(gè)研究領(lǐng)域的任何見解。
如果你對教授的某一篇文章很感興趣，并且你的郵件正文里要談到這篇文章，那么用這篇文章的標(biāo)題作為郵件的標(biāo)題也是個(gè)不錯(cuò)的主意。如果文章的標(biāo)題過長，可以把它壓縮 一下。
此外，還有人喜歡用一種開門見山式的標(biāo)題，比如"Inquiry into graduate admission of fall 2011"。這種標(biāo)題我本人沒有嘗試過，不知道效果如何，有興趣的同學(xué)可以自己去嘗試。最后，我想說的是，套磁信的標(biāo)題并沒有一定之規(guī)。大家不要拘泥于我 上面提到的這幾種，一定要勇于創(chuàng)新。
在主題中包含course number ，"Question about 3009 assignment" 或者"question about English 2011 essay."聽起來很真實(shí)，而"a question"看起來像垃圾郵件。"Question about English assignment" or "question about assignment," without identifying the class you're in, may leave your professor with the chore of figuring that out. For someone teaching large lecture classes, that might mean reading through hundreds of names on rosters. But even for a professor with smaller classes, it's a drag to get an e-mail that merely says "I'm in your English class and need the assignment." All your English professor's classes are English classes; she or he still needs to know which one is yours.
稱呼
Salutations matter. The safest way to start is with "Dear Professor So and So" (using their last name). That way you won't be getting into the issue of whether the prof has a Ph.D. or not, and you won't seem sexist when you address your female-professor as "Ms." or, worse yet, "Mrs. This and That."
稱呼很重要。最安全的開頭方式是用“親愛的×××教授”（×××是姓）。這樣的話你就不會(huì)再考慮這個(gè)教授是不是個(gè)博士或其他，并且當(dāng)你稱呼你的女教授“Ms”或者“Mrs.”也不會(huì)顯得像是個(gè)性別歧視者。其他的方式都是錯(cuò)誤的。（例如Prof.、Hello、全名云云）
Choose an appropriate greeting. "Hi/Hello Professor [Blank]" is always appropriate. Substitute "Dear" and you've ended up writing a letter; leave out "Hi" and your tone is too brusque(無禮).
開篇介紹自己,表明意圖
一般開頭簡單介紹下自己，表明你對他的研究感興趣，對作者的結(jié)果給予一定的肯定。
然后，如果是你主動(dòng)寫電子郵件給別人的話，那就以你寫此郵件的目的開頭。例如，"I am writing to enquire about …"或是"I am writing in reference to …"在電子郵件開頭澄清你的來意非常重要，這樣才能更好的引出郵件的主要內(nèi)容。
正文的第一句話必然是介紹自己。這句話必然要遵循這個(gè)格式：My name is *** （全名），and I am … 例如： My name is Jeremy Bentham, and I am a graduate student at the Queen’s College, Oxford.
正文的第二句話必然要解釋自己是如何知道對方的。分三種情況：有人推薦；無人推薦；兩人原本相識，但很久沒有聯(lián)系。［這句話挺重要的，因?yàn)樗谀愫瓦@個(gè)陌路教授之間建立第一道關(guān)聯(lián)。有人推薦當(dāng)然最好，比如這個(gè)教授的同事某某某推薦你去找她，因?yàn)槟衬吃?，那么把這個(gè)環(huán)節(jié)表述清楚即可。如果無人推薦（更常見的情況），一定要說清楚原因，例如剛剛看了人家的一篇新作云云（你要確實(shí)看過才能這么說），不然人家可能就不往下讀了。］
提出問題或請求
清楚簡潔是最好的。你的教授每天會(huì)收到 25-30 封郵件，所以如果你的問題很簡潔明了那是最好的（一般把問題一條條列出來比較好） 。如果你不能快速直達(dá)主題，對方就會(huì)在讀你郵件的半途上對它失去興趣。因此，迅速切入主題。
這個(gè)部分遵循的法則叫做“消極的禮貌”（negative politeness）。常用的策略有：主動(dòng)提及對方非常非常忙碌，可能沒有時(shí)間滿足自己的請求（也就是給對方一個(gè)臺階）；多用if句；多用過去時(shí)態(tài)。
［這是最最重要的兩個(gè)原則之一。談?wù)勏麡O禮貌]
1. 多用I was wondering if（一定要用was，而不是I wonder或I am wondering）。
［打交道多了，可以不必拘泥于此。例如也可以說I wondered... 甚至shall we... 如果是自己的導(dǎo)師，或者工作往來很密切的教授，一天到晚說“I was wondering if”，過分禮貌，其實(shí)也挺奇怪的。］
多用would it be possible，以便從語法上規(guī)避直接牽涉到“人”，這樣可以減輕對方的壓力。例如：（隱含的意思在括號里，但不可明寫出來）
Would it be possible (for you) to arrange an appointment (for me) some time?
2. 避免使用I want和I would like，實(shí)在要用，就用I would love。最壞最壞，也要用I wanted代替。
避免使用“please”，因?yàn)椤皃lease”暗含了自己的期望，給對方壓力，是不禮貌的表達(dá)。
提出請求后，一定要論證自己的請求是合理的。
［這是最最重要的兩個(gè)原則之二。］
常用的方法是：展示自己已經(jīng)做了大量的前期工作，實(shí)在是迫不得已，無路可走了，才來求人?；蛘?，要表明自己對對方的工作了如指掌，而請求正是建立在這種了解之上的。
Ask politely. "Could you e-mail me the page numbers for the next reading? Thanks!" is a lot better than "I need the assignment."
“What great news! I'd be thrilled to meet with you 。。。”
“Would it be convenient to 。。?！?br>”Yes, it would certainly be fine to 。。?！?br>“Would you prefer to 。。?！?br>“I look forward to it with great pleasure and thank you for your efforts and time.”
“Thank you for the very kind XXXX. I was touched by your thoughtfulness, and assure you that it was wholly my pleasure to xxxx. I'm delighted to know that 。。。。
”Thanks for all of your effort and service to xxxx. It's been a pleasure to work with you and I'm looking forward to the results of your xxxx"
" I hope you had a very good Spring break in spite of this much appreciated work that you've done for...."
"I'm looking forward with great pleasure to working with you on xxxx"
“ I hope this email finds you well..."
" We're honored and grateful for your support ..... and eagerly look forward to your thoughts ....."
結(jié)束語
在你結(jié)束郵件之前，再次感謝收信人并加上些禮貌語結(jié)尾。
你可以"Thank you for your patience and cooperation."或"Thank you for your consideration."
開始接著寫，"If you have any questions or concerns, don't hesitate to let me know." 及"I look forward to hearing from you."
結(jié)尾必然要感謝。最正式的表達(dá)是： Thank you, and I look forward to hearing from you.
在郵件開頭表示感謝一般是表示對對方過去付出的感謝，而在郵件結(jié)尾處表示感謝是對將來的幫助表示感謝。事先表示感謝，能讓對方在行動(dòng)時(shí)更主動(dòng)更樂意。
Thank you for your kind cooperation.如果你需要讀者幫助你做某事，那就先得表示感謝。
Thank you for your attention to this matter.與以上的類似，本句包含了你對對方將來可能的幫助表示感謝。
Thank you for your understanding.如果你寫到任何會(huì)對讀者產(chǎn)生負(fù)面影響的內(nèi)容那就使用這句句子吧。
Thank you for your consideration.如果您是在尋求機(jī)會(huì)或是福利，例如你在求職的話，就用這封郵件結(jié)尾。
Thank you again for everything you've done.這句句子可以用在結(jié)尾，和以上有所不同。如果你在郵件開頭已經(jīng)謝過了讀者，你就可以使用這句話，但是因?yàn)樗麄兊膸椭?，你可以著重再次感謝你們的付出。
禮節(jié)問候和簽名
Signoffs and signatures count. Always end by thanking the professor for his or her time, and closing with "Best wishes" or "Regards" (or some other relatively formal, but friendly, closing). And always sign with your (entire) real name, not some wacky nickname like Ry-Ry or Biff.
最后的簽名很重要。每封郵件最后都要感謝教授抽出時(shí)間來幫助你，并以“Best Wishes、Regards”來結(jié)尾。（或者其他相關(guān)的正式語，但是要用友好的語氣。）然后簽上你的全名，而不是什么昵稱，就像Ry-Ry 或者 Biff。
落款之后的正式禮節(jié)問候是：Sincerely; Best wishes; Best regards。其他的都不甚正式。
最后是寫上合適的結(jié)尾并附上你的名字。"Best regards," "Sincerely,"及"Thank you,"都很規(guī)范化。
最好不要用"Best wishes,"或"Cheers,"類的詞因?yàn)檫@些詞都常用在非正式的私人郵件中。
［熟了之后就可以多姿多彩了，例如可以寫：Best, Cheers, Regards, See you soon, Nice weekend, 云云?；蛘邔W(xué)我們一個(gè)心理測量學(xué)家，寫：Make sense. 不過，最常用也最百搭的一個(gè)或許是：Thanks. 盡管你可能根本沒有提出請求，也可以用這個(gè)，謝什么呢？——謝謝對方花時(shí)間讀了你的郵件。］
問候方式有：
“Best wishes“
“With very best wishes”
“With all best wishes”
"With warm regards"
“With thanks and best regards“
"with very best wishes and much gratitude" (gratitude....－_,－)
"Best regards for a great weekend"
“With warm regards for a sunny and relaxing break”
“I hope you're all enjoying an excellent break”
"I'm grateful for you all, and wish you and yours a very happy Thanksgiving."
務(wù)必回信
Always acknowledge. If your professor deigns to answer—or send you the handout or reference that you asked for—be sure to tell him or her that you got it. That way he or she will think kindly of you next time they see you in class.
必須要告知教授已收到郵件。如果你的教授屈尊給你回答或者發(fā)送你需要的資料，一定要告訴他你已經(jīng)收到了。這樣，下次在課堂上看到你的時(shí)候，他們就會(huì)覺得你是個(gè)不錯(cuò)的學(xué)生。
感謝讀者是郵件開場白的好辦法。感謝您的讀者能讓對方感到高興，特別是之后你有事相求的情況下會(huì)很有幫助。
Thank you very much for your explanation. It was great help.
Thank you for your prompt reply.當(dāng)一個(gè)客戶或是同事很快就回復(fù)了你的郵件，一定記得要感謝他們。如果回復(fù)并不及時(shí)，只要將“prompt”除去即可，你還可以說，“Thank you for getting back to me.”
Thank you for providing the requested information.如果你詢問某人一些信息，他們花了點(diǎn)時(shí)間才發(fā)送給你，那就用這句句子表示你仍然對他們的付出表示感激。
Thank you for all your assistance.如果有人給了你特別的幫助，那一定要感謝他們！如果你想對他們表示特別的感激，就用這個(gè)句子，“I truly appreciate … your help in resolving the problem.”Thank you raising your concerns.
Thank you for contacting us.如果有人寫信來詢問公司的服務(wù)，就可以使用這句句子開頭。向他們對公司的興趣表示感謝。
就算某個(gè)客戶或是經(jīng)理寫郵件給你對你的工作提出了一定的質(zhì)疑，你還是要感謝他們。這樣你能表現(xiàn)出你對他們的認(rèn)真態(tài)度表示尊重及感激。同時(shí)，你也可以使用，“Thank you for your feedback.”
When you get a reply, say thanks. Just hit Reply and say "Thanks," or a little bit more if that's appropriate. The old subject line (which will now have a "Re:" in front) will make the context clear. I don't think that you need to include a greeting with a short reply, at least not if you refer to your professor in your reply. And you don't need to identify yourself by course number and meeting time again.
When you reply, you should delete almost everything of your professor's reply (quoting everything is rarely appropriate in e-mail). Leave just enough to make the original context clear.[這條大家可以探討一下]
So what would a good e-mail to a professor look like?
Example
Hi Professor Leddy,
I'm working on my essay on William Carlos Williams and I'm not sure what to make of the last stanza of "Spring and All." I'm stuck trying to figure out what "It" is. Do you have a suggestion? Thanks!
Maggie Simpson
Eng 3703, MWF 10:00
And a subsequent note of thanks:
> "It" is most likely spring, or life itself. But have you
> looked up "quicken"? That'll probably make
> "It" much clearer.
It sure did. Thanks for your help, Professor.
Maggie Simpson
拒信
本來是覺得你不行，想拒絕你吧， 但那還不能直說。先把該感謝你的地方感謝了;緊接著扯一大堆廉價(jià)的贊美，把你夸得喜滋滋樂呵呵;再來個(gè)Unfortunately或者However一轉(zhuǎn) 折，下面就是壞消息了;說完壞消息還沒完，還要來個(gè)祝你好運(yùn)之類的。
(第一部分，感謝)“親愛的某某某教授，感謝您之前花時(shí)間看我的材料和給我寫信，尤其感謝您給的offer?！?
(第二部分，贊美)“XXX學(xué)校很不錯(cuò)。更重要的是，您的關(guān)于XXX的研究很牛，能有機(jī)會(huì)跟您做研究，是我的榮幸?！?
(第三部分，正事)“However，我已經(jīng)有了另一個(gè)學(xué)校的offer，而且由于XXX原因，我覺得那兒更適合我。所以很抱歉，不能去您那兒了。”
(第四部分，祝福)“再次感謝您的offer，祝您今年能找到稱心如意的好學(xué)生?！?
十種場合的表達(dá)
1. Greeting message 祝福
Hope you have a good trip back. 祝旅途愉快。
How are you? 你好嗎?
How is the project going? 項(xiàng)目進(jìn)行順利嗎?
2. Initiate a meeting 發(fā)起會(huì)議
I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben.
我建議我們今晚九點(diǎn)半和Brown小聚一下,你和Ben有沒有空?
I would like to hold a meeting in the afternoon about our development planning for the project A.
今天下午我建議我們就A項(xiàng)目的發(fā)展計(jì)劃開會(huì)討論一下。
We’d like to have the meeting on Thu Oct 30. Same time.
十月三十號(周四),老時(shí)間,開會(huì)。
Let’s make a meeting next Monday at 5:30 PM SLC time.
下周一鹽湖城時(shí)區(qū)下午五點(diǎn)半開會(huì)。
I want to talk to you over the phone regarding issues about report development and the XXX project.
我想跟你電話討論下報(bào)告進(jìn)展和XXX項(xiàng)目的情況。
3. Seeking for more information/feedbacks/suggestions 咨詢信息/反饋/建議
Should you have any problem accessing the folders, please let me know.
如果存取文件有任何問題請和我聯(lián)系。
Thank you and look forward to having your opinion on the estimation and schedule.
謝謝你,希望能聽到更多你對評估和日程計(jì)劃的建議。
Look forward to your feedbacks and suggestions soon.
期待您的反饋建議!
What is your opinion on the schedule and next steps we proposed?
你對計(jì)劃方面有什么想法?下一步我們應(yīng)該怎么做?
What do you think about this?
這個(gè)你怎么想?
Feel free to give your comments.
請隨意提出您的建議。
Any question, please don’t hesitate to let me know.
有任何問題,歡迎和我們聯(lián)系。
Any question, please let me know.
有任何問題,歡迎和我們聯(lián)系。
Please contact me if you have any questions.
有任何問題,歡迎和我們聯(lián)系。
Please let me know if you have any question on this.
有任何問題,歡迎和我聯(lián)系。
Your comments and suggestions are welcome!
歡迎您的評論和建議!
Please let me know what you think?
歡迎您的評論和建議!
Do you have any idea about this?
對于這個(gè)您有什么建議嗎?
It would be nice if you could provide a bit more information on the user’s behavior.
您若是能夠就用戶行為方面提供更多的信息就太感激了!
At your convenience, I would really appreciate you looking into this matter/issue.
如果可以,我希望你能負(fù)責(zé)這件事情。
4. Give feedback 意見反饋
Please see comments below.
請看下面的評論。
My answers are in blue below.
我的回答已標(biāo)藍(lán)。
I add some comments to the document for your reference.
5. Attachment 附件
I enclose the evaluation report for your reference.
我附加了評估報(bào)告供您閱讀。
Attached please find today’s meeting notes.
今天的會(huì)議記錄在附件里。
Attach is the design document, please review it.
設(shè)計(jì)文檔在附件里,請?jiān)u閱。
For other known issues related to individual features, please see attached release notes.
其他個(gè)人特征方面的信息請見附件。
6. Point listing 列表
Today we would like to finish following tasks by the end of today:1…….2…….
今天我們要完成的任務(wù):1…….2…….
Some known issues in this release:1…….2…….
聲明中涉及的一些問題:1…….2…….
Our team here reviewed the newest SCM policy and has following concerns:1…….2…….
我們閱讀了最新的供應(yīng)鏈管理政策,做出如下考慮:1…….2…….
Here are some more questions/issues for your team:1…….2…….
以下是對你們團(tuán)隊(duì)的一些問題:1…….2…….
The current status is as following: 1……2……
目前數(shù)據(jù)如下: 1……2……
Some items need your attention:1…….2…….
以下方面需提請注意:1…….2…….
7. Raise question 提出問題
I have some questions about the report XX-XXX
我對XX-XXX報(bào)告有一些疑問。
For the assignment ABC, I have the following questions:…
就ABC協(xié)議,我有以下幾個(gè)問題:……
8. Proposal 提議
For the next step of platform implementation, I am proposing…
關(guān)于平臺啟動(dòng)的下一步計(jì)劃,我有一個(gè)提議……
I suggest we can have a weekly project meeting over the phone call in the near future.
我建議我們就一周項(xiàng)目開一個(gè)電話會(huì)議。
Achievo team suggest to adopt option A to solve outstanding issue……
Achievo團(tuán)隊(duì)建議應(yīng)對突出問題采用A辦法。
9. Thanks note 感謝信
Thank you so much for the cooperation
感謝你的合作!
Thanks for the information
謝謝您提供的信息!
I really appreciate the effort you all made for this sudden and tight project.
對如此緊急的項(xiàng)目您做出的努力我表示十分感謝。
Thank you for your attention!
Thanks to your attention!
謝謝關(guān)心!
Your kind assistance on this are very much appreciated.
我們對您的協(xié)助表示感謝。
Really appreciate your help!
非常感謝您的幫助!
10. Apology 道歉
I sincerely apologize for this misunderstanding!
對造成的誤解我真誠道歉!
I apologize for the late asking but we want to make sure the correctness of our implementation ASAP.
很抱歉現(xiàn)在才進(jìn)行詢問,但是我們需要盡快核實(shí)執(zhí)行信息。
Source:
Olinger, A. (with assistance from Avineri, N. & Gray M.). Email Etiquette at the University. October, 2010.
發(fā)郵件的禮儀匯總---讓優(yōu)秀成為習(xí)慣
http://www.douban.com/note/218446985/
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http://page.renren.com/699101168/note/723593695
http://site.douban.com/widget/notes/4331465/note/211589883/
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