1. 請(qǐng)問您貴姓？對(duì)不起，請(qǐng)您重復(fù)一次好嗎？
May I have your name？/Would you give me your name? I beg your pardon? ( Pardon , please? )
2. 請(qǐng)拼出客人的名字好嗎？
How to spell the guest’s name please?
3. 對(duì)不起，因線路問題我聽不清楚您說話，請(qǐng)重新打一次好嗎？
I’m very sorry. I can’t hear clearly,. Could you call it again?
4．能告訴我客人是哪里人嗎？
Would you tell me where the guest comes from ?
5．能告訴我客人是哪間公司的嗎？
Would you tell me which company the guest is from?
6 . 對(duì)不起，我們?cè)诰频甑拿麊紊险也坏娇腿说拿帧?br>I ‘m sorry. We can’t find the guest name on our hotel list.
7 . 介意我把電話轉(zhuǎn)接到接待處讓他們?yōu)槟橐幌拢脝幔?br>Would you mind connecting the line to reception to check it?
8. 我再幫您查一下，請(qǐng)稍等。
I will check it for you again. Just a moment please.
9 . 很抱歉，讓您久等了。
I am sorry to have kept you waiting.
10 .請(qǐng)您重復(fù)一遍您說的，好嗎？
Could you repeat what you said? / I beg your pardon?
11. 請(qǐng)您講慢一點(diǎn)（大聲點(diǎn)），好嗎？
Could you speak more slowly (loudly)?
12. 請(qǐng)稍等，我將為您轉(zhuǎn)接。
Wait a moment, please. l will connect/transfer it for you.
13. 您好，先生。這里是總機(jī)，您有一個(gè)外線電話，介意我接入您的房間嗎？
How are you, sir? This is the operator. You have an outside line. May I put it through ？
14. 晚上好，丹尼斯先生，布魯斯先生的電話，請(qǐng)問您是否需要接聽？
Good evening, Mr. Dennis, Mr. Bruce is on the line (Phone) now. Would you like to take it?
15. 對(duì)不起，先生，他的電話占線，請(qǐng)您稍后再撥。
I’m sorry, sir. The line is busy now, Could you please call back later.
16 . 對(duì)不起，先生，電話無人接聽，請(qǐng)您稍后再撥或留言。
I’m sorry, sir. Nobody is answering, Could you please call back later or leave a message.
17 . 讓我重復(fù)一次您的信息吧。
Let me repeat your message.
18 . 對(duì)不起，我聽不懂您說什么，我可以幫您轉(zhuǎn)接給大堂副理嗎？
Sorry I can’t follow you. May I put you through to the assistant manager?
19 . 對(duì)不起，先生，房間電話未掛好，轉(zhuǎn)不進(jìn)去。
I’m sorry, sir. The phone is restricted, I can’t get through.
20. 對(duì)不起，先生，我們不可以透露客人的房號(hào)。
I am sorry, sir, we’re not allowed to disclose our guest’s room number.
21. 我是758房客，有人給我留言嗎？
I am staying in room 758./I am the guest of room 758。 Did anyone leave message for me?
22 . 我的電話留言燈一閃一閃的，是否有我的留言？
The message light flashes constantly. Is there any message for me?
The message light is flashing. does that mean I have a message?
23 . 對(duì)不起，先生我們暫時(shí)沒有收到您的留言。
I’m sorry, sir. There is no message for you. / We haven’t got any message for you.
24 . 是的，您有一個(gè)留言。您不在時(shí)，**先生打電話給您，請(qǐng)您早上9點(diǎn)在大廳等候，屆時(shí)會(huì)有人來接您。
Yes, you have got a message. Mr. ** has phoned to you when you were out, he wanted you to wait in the lobby at 9; 00am, the company will send someone to pick you up.
25. 晚上好，**先生，請(qǐng)問您有收到您的留言嗎？
Good evening, **sir. Did you receive your message?
26. 晚上好，**先生，您的朋友**先生邀請(qǐng)您今晚7點(diǎn)到二樓中餐廳用晚餐。
Good evening, **sir. Your friend Mr. ** invited you to have dinner on the second floor at LIBAI room in the Chinese restaurant at 7 o’clock tonight.
27 . 您好,在您外出時(shí),**公司的李先生來電找過您,并請(qǐng)您收到留言后,盡快復(fù)電 給他。
How are you, Mr.**. When you were out, Mr.Lee of ** company called you. He
Wanted you to receive this message, please call him back as soon as possible.
28 . 早上好,您的朋友**請(qǐng)您8點(diǎn)到西餐用早餐,8點(diǎn)30分在大堂集合。
Good morning, Mr.**, Your friend Mr.**asked you to have breakfast at the western
Restaurant at 8 o’clock. Then wait in the lobby for him at 8:30am.
29 . 請(qǐng)幫我接一下Jack He 的電話.
Could you put me through to Jack He?
30. 對(duì)不起，先生，Jack He 休假（下班了 / 不在位置上），我稍后請(qǐng)他復(fù)電話給您。請(qǐng)您留下聯(lián)系方式。
I’m sorry, sir. Jack He is on holiday (isn’t on duty / isn’t in the office), I will ask him to call you back..do you want to leave a message / speak to someone else.
31. 隔壁房間的人太吵了,吵得我不能入睡。
I couldn’t fall sleep because of the noise from the next door.
32. 請(qǐng)馬上派人來幫忙拿行李。
Please send someone to carry the luggage right away.
33. 可以借用一下熨斗和熨板嗎？Can I borrow an iron and ironing board?
34. 房間空調(diào)有點(diǎn)問題.
There’s something wrong with the air conditioning.
35. 噴水頭的熱水出不來。
The hot water in the shower doesn’t work.
36. 電燈不亮。The light isn’t working.
37. 電源關(guān)閉了。The power is off.
38. 請(qǐng)送一些毛巾過來。
Could you send some towels to my room?
39. 浴巾還是面巾？Bath towels or face towels, please?
40. 請(qǐng)派人到我的房間來收拾餐具好嗎？
Please send someone to clear up the tableware.
41. 請(qǐng)你把中文語言調(diào)為英文語言。
Could you please change the Chinese language into English language?
42 . 我把門鎖上了，但把鑰匙遺忘在房間里了。
I have locked the door, and left the key inside.
43. 請(qǐng)您幫我把門打開好嗎？
Could you please help me open the door?
44. 沒問題，請(qǐng)您在門口等候，我馬上叫服務(wù)員過去。
No problem, Please wait at the door, we will call an attendant right away.
45. 請(qǐng)你立刻派人到我的房間來好嗎？
Could you send someone to my room right away?
46. 是的，先生，我馬上叫服務(wù)員過去。Yes, sir, I will call an attendant to your room right away.
47. 我有一些衣服要洗。I want some clothes to be washed.
48. 衣服什么時(shí)間能洗好？When can I get my laundry back?
49. 我們洗衣有兩種，快洗：4小時(shí)，普通洗衣：8小時(shí)，請(qǐng)問您要哪一種？
We have two kinds of laundry service; regular service, you may get your laundry back in 8 hours or. express service you can get back in 4 hours. Which one do you prefer?
50. 請(qǐng)問內(nèi)線怎么打？
How can I make a room-to-room call?
51. 房間號(hào)碼請(qǐng)先撥8，再撥房號(hào)，其它分機(jī)直撥。
Please dial 8 first, and then room number, another extension directly dial the number.
52. 請(qǐng)問您要打電話給哪個(gè)房間？需要我?guī)湍D(zhuǎn)接嗎？
Would you tell me which room do you want to call to? May I transfer the call for you?
53. 請(qǐng)接855房。Please connect me to room 855.
54. 外線怎么打？請(qǐng)先撥9，然后撥您所要打的號(hào)碼。
How can I make an external call? Please dial 9 first, and then the telephone number.
55. 請(qǐng)問您想打到哪里（國家，城市）？
Where (which country / city) would you like to call, please?
56. 您可以告訴我電話號(hào)碼嗎？我?guī)湍油ê笤俎D(zhuǎn)入您房間?
Could you tell me the telephone number , please? May I connect it first and then transfer into your room?
57. 對(duì)不起，這個(gè)號(hào)碼是錯(cuò)的，您還有其它的號(hào)碼嗎？
Excuse me. It’s the wrong number, do you have another one?
58. 請(qǐng)掛上電話后等一會(huì)，我會(huì)把電話接到您的房間的。
Please hang up and wait. I will transfer the call to your room.
59. 請(qǐng)不要掛線，我馬上幫您接通。Hold on please, I will connect with it right now.
60. 本地電話1元一分鐘，已抱括服務(wù)費(fèi)。
Local call is one yuan a minute and including the service charge
61. 國際長途是8元一分鐘，加20%服務(wù)費(fèi)
The International call is eight yuan a minute,. plus twenty five percent service charge.
62. 你可以告訴我ATT對(duì)方付款的號(hào)碼嗎？
Could you tell me the ATT collecting call number ?
63. 是10811. 讓我提醒您，即使是由受話人付款，酒店方面仍要收取手續(xù)費(fèi)的。
10811. May I remind you that there is still a handling charge for a collect call in the hotel?
64. 我房間很冷，請(qǐng)問有暖氣嗎？My room is too cold. Is there heating in the room?
65. 不好意思，這里沒有暖氣，但我們可以提供一個(gè)暖爐給您。
I’m sorry sir, there’s not heating in the room. But we can offer a heater to you.
66 .電腦上不了網(wǎng)，請(qǐng)叫電腦員過來檢查一下。
I can’t access to the Internet. Please call a computer engineer to check it for me.
67. 您可以先重啟電腦，如還是不行請(qǐng)?jiān)偻ㄖ覀儭?br>Please restart the computer first, if it still doesn’t work then inform us.
68. 真的很抱歉，我馬上叫電腦員過去。
I’m very sorry, sir, we will call a computer engineer right away.
69. 請(qǐng)你告訴我桑拿怎么走？Where is the Sauna center/department?
70. 乘電梯到大堂，大堂門口左轉(zhuǎn)。
You can take the lift to lobby , Go through to the lobby main door and turn left .
71. 您到大堂后，我們的同事將會(huì)為您帶路。
Please go to the lobby my colleague will show you.
72. 請(qǐng)問你們酒店怎么走？
How can I get to your hotel?
73. 請(qǐng)您稍等，我將為您轉(zhuǎn)接到禮賓部查詢。
Wait a moment, please. I will put you through to the concierge and they can explain to you..
74. 總機(jī)，我明天要8點(diǎn)叫醒服務(wù)。
Operator, I want a wake up call/morning call at 8am.
75. 8點(diǎn)鐘，沒問題，我們明天會(huì)準(zhǔn)時(shí)叫醒您的，晚安。
8 o’clock, no problem，sir. We will call you on time. Good night.
76. 好的，沒問題，先生，但您的朋友已幫您要了9點(diǎn)的叫醒，請(qǐng)問您是否要兩個(gè)叫醒服務(wù)呢？
All right, no problem, sir. But your friend has already called me to wake you up at 9am. do you want to have different times ?
77. 很抱歉打擾您，這里是總機(jī)，我想跟您確認(rèn)一下您的叫醒時(shí)間是7點(diǎn)鐘嗎？
This is the operator speaking. I’m sorry to disturb you. I want to confirm your wake up call. At 7 o’clock, is this correct?
78. 早上好，先生，您需要的叫醒服務(wù)時(shí)間到了，祝您居住愉快。
Good morning, Sir, It’s time for your wake-up call, have a nice day.
79. 早上好，先生，您的7點(diǎn)鐘叫醒時(shí)間到了，但現(xiàn)在已經(jīng)是7點(diǎn)30分了，因?yàn)閯偛拍碾娫捯恢痹谡季€。
Good morning, Sir, It’s time for your morning wake up call at 7 o’clock, but it’s 7:30 now, because your phone was busy just now.
80. 我現(xiàn)在要午睡，請(qǐng)您幫我設(shè)一個(gè)請(qǐng)勿打擾。
I am sleeping, Please make a DND for me.
81. 沒問題，先生。能告訴我您不想被打擾的時(shí)間是哪個(gè)時(shí)間段，如果有緊急或國際長途電話又該如何通知您？
No problem, sir. Could you tell me what period you don’t Want to be disturbed.
And how about urgent or IDD calls?
82. 請(qǐng)問早餐什么時(shí)候開始，到幾點(diǎn)結(jié)束？
Could you tell me the opening times for breakfast?
83. 平時(shí)早上6點(diǎn)鐘到10點(diǎn)30，周末到11點(diǎn)結(jié)束。
From 6:00am to 10:30am on weekdays, and till 11:00am on weekend.
84. 謝謝您的來電。
Thank you for your calling.
85. 請(qǐng)稍等。
Wait a moment, please.
86. 你能告訴我你們酒店的地址嗎？
Could you tell me your hotel’s address?
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