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    遇到不滿意的事情和對待需要投訴時，禮貌地說比較奏效。一般先要說Excuse me ，sorry，再提出你的投訴，這樣顯得很有教養(yǎng)和禮貌，你的問題才會得到更圓滿的解決。

    比如，在商店里，收款員找錯了錢，你可以說：

    Excuse me, I think you‘ve given me the wrong change

    或者 Sorry, I think this change is wrong. I gave you $20, not $10.

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    在酒店里

    房間的調(diào)溫器壞了：

    Excuse me, but there‘s a problem with the heating in my room.

    Sorry to bother you, but I think there‘s something wrong with the air-conditioning.

    失竊了：

    I‘m afraid I have to make a complaint. Some money has gone missing from my hotel room.

    房間沒有整理：

    I‘m afraid there‘s a slight problem with my room - the bed hasn‘t been made.

    當(dāng)人們發(fā)現(xiàn)自己錯了而道歉，一般都會說sorry，然后再提出把事情做好的解決辦法。

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    Excuse me, I‘m afraid ...

    Excuse me, there seems to be something wrong with ...

    There appears to be something wrong with ...

    Oh, I am sorry about that, I‘ll...

    Well, I‘m afraid there is nothing we can do about it, actually.

    I‘m afraid there isn‘t much that we can do about it.

    I suggest you leave it with us, and we‘ll see what can be done/we can do.

    I‘m afraid the manager isn‘t in at the moment. Could you call back later?

    -------------------------------------

    Excuse me, I‘m afraid...

    Excuse me, there seems to be something wrong with...

    There appears to be something wrong with ...

    Oh, I am sorry about that, I‘ll...

    Well, I‘m afraid there is nothing we can do about it, actually.

    I‘m afraid there isn‘t much that we can do about it

    I suggest you leave it with us, and well see what can be done/we can do.

    I‘m afraid the manager isn‘t in at the moment. Could you call back later?

    A: Do you think you could keep the noise down a bit?

    B: Sorry! Have I been keeping you awake?

    A: Yes, and another thing—would you mind not using my toothpaste?

    B: I‘m sorry. I thought you didn‘t mind.

    A: That radio‘s terribly loud. Could you turn it down a fraction?

    B: Sorry! Is it disturbing you?

    A: Yes, and something else—wouldn‘t it be an idea to buy your own soap?

    B: Sorry! I didn‘t realize you felt so strongly about it.